About
About us
Work up your nerves and step in to the #1 Scariest Haunted House in Illinois, The Massacre Haunted House. Newly renovated every year and ready to deliver the scares, The Massacre offers over 30,000+ sq. ft. of sheer nightmares for your enjoyment. Featuring 3 haunted attractions under 1 roof. First you will enter The Massacre Haunted House featuring over 40 rooms of various themes to make anyone cringe. Followed by the most intense clown themed attraction “Freak Show”. If that was not enough then prepare yourself to take the Elevator downstairs into the basement and complete your experience screaming in “The Underground”.
Frequenlty Asked Questions
Can I get a refund?
Sorry, All sales are FINAL. NO Refunds are allowed. You paid us to scare you. Even if you get scared in line or the first room and want to leave what have done what you paid us to do. Be happy with our prompt service.
Purchased a ticket for a wrong day or time? Don’t worry, you can modify your ticket on the ticketing website to a new date and time. Tickets are VALID ALL SEASON LONG!
I need to change the date or time on my ticket
No problem. Click on https://massacre.fearticket.com/ and go to Upgrade your existing order.
What are the hours of operation?
See calendar for full list of dates and hours The Massacre Haunted House often stays open later to accommodate patrons on busy nights but the box office will never close earlier than posted times.
How long is the wait in line?
In general, we try to keep the wait time to under 1.5 hours. However, on the last 2 weekends in October and on Halloween the lines will be much longer. Buy your tickets online to avoid the box office line and try to come earlier in October or on a weeknight if you would like to avoid the longer lines!
Can I make a reservation?
No. THE MASSACRE is first come, first serve.
Does THE MASSACRE offer group rates?
Yes, but group ticket sales must be arranged in advance. To arrange for group tickets you can buy online and look for the group ticket option. If your group is over 50 people you can email info@fearthemassacre.com. Include your name, contact information, date of visit, and size of group. We will then contact you to make arrangements.
Can I buy tickets in advance?
You may purchase tickets online through our website.
Is there a way to avoid waiting in line?
We have a limited number of Fast Pass and Skip The Line Tickets. You can buy these online or upgrade on site at the box office.
Are there any age restrictions?
The Massacre Haunted House is recommended for adults, older teens and mature audiences only. Younger kids may come if parents choose to bring them, however it is not recommended. Carrying babies though is NOT allowed. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.
Where can I find coupons?
Coupons are available on facebook.com and at select local stores.
Is there a lot of smoke in the haunted house?
We do use fog machines at The Massacre Haunted House. Should you find the smoke too intense there are emergency exits throughout the attraction.
Can I go in if I'm pregnant?
The Massacre Haunted House is NOT recommended for visitors who are pregnant, have heart conditions or are in general poor health.
Is it dark?
There are very dark areas in The Massacre Haunted House.
Are your attractions open if it rains?
Yes! The Massacre Haunted House is FULLY INDOORS. The area for the box office line and lines to enter the haunts are also ALL INDOORS!
Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.
Is smoking allowed?
Smoking is allowed only in the parking lot. Smoking is NOT allowed indoors.
What CAN'T we bring with us inside your haunted houses?
No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No laser pointers or flashlights! No food or beverages!
Are the attractions the same this year?
NO. We have a full time year round staff that is always working on updating and changing out the sets. Every year we update, expand, replace, and renovate large sections of the show to make it better and scarier.
Can we win free tickets?
Occasionally, radio stations or sponsors & facebook may have free ticket giveaways.
How old do you have to be to act at The Massacre Haunted House?
You must be at least 16 years old to act at THE MASSACRE. Interested in scaring people? Email us at info@fearthemassacre.com
What time does the line start forming?
Early in the season, arriving at opening time is fine, but as we get closer to Halloween the crowds get larger and people sometimes arrive an hour before gates open.
How long does it take to go through the haunted house?
That depends on many factors. First you must buy your tickets, then wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. To walk through the haunted attractions normally takes 25-35 min, plus time in lines. The lines get longer the closer it gets to Halloween. You may encounter wandering creatures the moment you leave your car, so be on your guard!
What are the prices for the haunted house?
Ticket prices start at $29.99.
Does The Massacre accept credit cards?
Yes, our box office and gift shop accept Visa, MasterCard, Discover, and American Express.
I just bought my ticket online? Do I still have to wait in line when I get to the Haunted House?
You are able to skip the often lengthy box office line and proceed to the queue for the attractions.
Are the monsters allowed to touch you?
The actors in The Massacre Haunted House will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props, or you may get bumped into by an actor or a person in your group by accident. You may also come into contact with some of the sets.
If i am easily offended should I attend?
The Massacre Haunted House is a show. Both the line actors as well as some actors inside of the haunted house will entertain you, as well as scare you. Some things the actors may do may be considered offensive to you, however scary or comical to others. If you are easily offended then attending The Massacre Haunted House may not be for you.
When are coupons valid?
There are several types of coupons. Read them carefully to see what days they can be used.
Are there strobe lights?
Yes, we do use strobe lights occasionally.
Is it a ride?
Visitors walk through all the attractions at The Massacre Haunted House.
Is it a maze? Can I get lost?
The Massacre Haunted House is not a maze. However, many areas of the attractions are confusing, and we do have mini mazes within the haunt, but the staff will help you find your way out if necessary.
Can my friends and I wear our Halloween costumes when we come to The Massacre?
For safety reasons, patrons are not allowed to wear costumes.
Can we be thrown out of the attraction for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety. Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Can we take flash photos of your haunted houses?
NO photography of any sort is not allowed in the haunts. Haunted houses are dark and people’s eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes. Also, the fog used inside the attractions ruins flash photography. Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.
Do you sell beverages, food, and souvenirs at your attractions?
Yes. Our gift shop sells The Massacre Haunted House souvenir t-shirts, & other fun things… Next door to The Massacre Haunted House is Poor Boys Restaurant & Pub with a full menu and bar.
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
No, there is no such haunted house.
I want to do a story on the The Massacre Haunted House; how do I?
For media inquiries: info@fearthemassacre.com
Any other questions?
Please email us at info@themassacrehaunt.com