Frequently Asked QuestionS
What are the hours of operation?
THE MASSACRE will be open from 7pm until Midnight Fridays, Saturdays, and Halloween. Thursdays, Sundays, and other nights we will be open from 7:00pm until 11pm. (see calendar for full list of dates) THE MASSACRE often stays open later to accommodate patrons on busy nights but the box office will never close earlier than posted times.
What time does the line start forming?
Early in the season, arriving at opening time is fine, but as we get closer to Halloween the crowds get larger.
How long is the wait in line?
In general, we try to keep the wait time to under 30 minutes. However, on the last 2 weekends in October and on Halloween the lines will be much longer. Buy your tickets online to avoid the box office line and try to come earlier in October or on a weeknight if you would like to avoid the longer lines!
How long does it take to go through the haunted house?
That depends on many factors. First you must buy your tickets, then wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. The main haunt, THE MASSACRE is the longest, and FEAR FACTORY 3D is a little bit shorter. To walk through both haunts might take 20 to 30 min, plus time in lines. The lines get longer the closer it gets to Halloween. You may encounter wandering creatures the moment you leave your car, so be on your guard!
Can I make a reservation?
No. THE MASSACRE is first come, first serve.
What are the prices for the different haunted houses?
You have two ticket options. You can see the main haunt, THE MASSACRE for $20 per person. For only $3 per person extra we will include 3D Glasses and you visit both THE MASSACRE and FEAR FACTORY 3D
Does THE MASSACRE offer group rates?
Yes, but group ticket sales must be arranged in advance. To arrange for group tickets, click here for our group rates or call the Group Sales line at 708-320-FEAR or email email@example.com. Include your name, contact information, date of visit, and size of group. We will then contact you to make arrangements.
Does The Massacre accept credit cards?
Yes, our box office and gift shop accept Visa, MasterCard, Discover, and American Express
Can I buy tickets in advance?
You may purchase tickets online through ticketleap.com and avoid the crowds at the box office, but please be aware that you will have to go to Will Call to get your online voucher scanned and redeemed for tickets (a fast easy process). Group sales may also be arranged in advance.
If I buy tickets online, do I have to use them the same day?
Regular online tickets are valid Any Day that the haunt is open, and do not need to be purchased for a specific date.
I just bought my ticket online…do I still have to wait in line when I get to the Haunted
You are able to skip the often lengthy box office line, but you will have to go to Will Call to get your online voucher scanned and redeemed for tickets (a fast easy process). Once you have your tickets, you queue for the attractions.
Is there a way to avoid waiting in line?
We have a limited number of VIP tickets available each night For $35 per person you will receive a VIP ticket valid for both haunted houses which will allow you to enter a VIP line at both of the haunted houses.
Are the monsters allowed to touch you?
The actors in THE MASSACRE will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.
Are there any age restrictions?
THE MASSACRE is recommended for adults and teens, but younger kids may come if parents choose to bring them. Carrying babies though is NOT recommended. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.
Where can I find coupons?
Coupons are available on facebook.com and at select local stores.
When are coupons valid?
There are several types of coupons. Read them carefully to see what days they can be used.
Is there a lot of smoke in the haunted house?
We do use fog machines at THE MASSACRE. Should you find the smoke too intense there are emergency exits throughout the attraction .
Are there strobe lights?
Yes, we do use strobe lights occasionally.
Can I go in if I'm pregnant?
THE MASSACRE Haunted House is NOT recommended for visitors who are pregnant, have heart conditions or are in general poor health.
Is it a ride?
Visitors walk through all the attractions at THE MASSACRE.
Is it dark?
There are very dark areas in both THE MASSACRE & FEAR FACTORY 3D
Is it a maze? Can I get lost?
THE MASSACRE is not a maze. However, many areas of the attractions are confusing, and we do have mini mazes within the haunt, but the staff will help you find your way out if necessary.
Can my friends and I wear our Halloween costumes when we come to The Massacre?
For safety reasons, patrons are not recommended to wear costumes.
Are your attractions open if it rains?
Yes! Both haunted houses are inside. The area for the box office line and lines to enter the haunts are also ALL INDOORS!
Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.
Are there any motels/hotels close to THE MASSACRE and are there any special rates?
Yes, there are few hotels in close proximity to THE MASSACRE.
Do your attractions have security?
Yes. We seldom, if ever, have a problem that actually requires security but we have it just in case.
Can we be thrown out of the park for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety. Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Can we be injured at your park?
We've never had any serious injuries at any of our attractions. Running is the main cause of minor injuries. Make sure to follow the rules and DON'T run and you should be fine!
Do you serve alcoholic beverages?
NO! And they are not allowed on the property, so please do not bring any.
Is smoking allowed?
Smoking is allowed only in the parking lot. Smoking is NOT allowed indoors.
Can we take flash photos of your haunted houses?
NO photography of any sort is not allowed in the haunts. Haunted houses are dark and people's eyes (especially the actors) adjust to the low light. When you flash your camera you're not only ruining other customers' experience but you're hurting the actors' eyes. Also, the fog used inside the attractions ruins flash photography. Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.
What can't we bring with us inside your haunted houses?
No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No laser pointers or flashlights! No food or beverages!
Do you sell beverages, food, and souvenirs at your attractions?
Yes. We have a FULL CAFE! Our gift shop sells THE MASSACRE souvenir t-shirts, coffee mugs, shot glasses, & other fun things...
Are the attractions the same this year?
For 2012 THE MASSACRE and FEAR FACTORY 3D has once again undergone a extensive Renovation and 90% of the Haunt has been changed around. Expect new effects, sets, and scares!
Is this the haunted house where there are 13 floors and when you get to the top you get
your money back?
No, there is no such haunted house.
Can we win free tickets?
Occasionally, radio stations or sponsors & facebook may have free ticket giveaways.
I want to do a story on the THE MASSACRE; how do I?
For media inquiries: firstname.lastname@example.org
How old do you have to be to work at THE MASSACRE?
You must be at least 16 years old to work at THE MASSACRE.
Any other questions?
Please email us at email@example.com
And the #1 most often asked question…Is it scary????